99.95%
service objective
Customer reliability
U.S. SOFTWARE COMPANY · Raleigh, NC
Reliability engineering for software that cannot drift.
Cloud reliability engineering for teams scaling critical software: architecture, observability, release safety, recovery, and cost control.
CAPABILITIES
Specific work. Visible outcomes.
18 min
recovery target
Incident response
5%
canary exposure
Release safety
24%
cost reduction
Capacity control
DELIVERY MODEL
Discover → Deliver → Improve
We begin with the operating decision, build the smallest useful production slice, and measure whether the system changes real work. Every phase ends with evidence, ownership, and a next decision.
Discover
Workflow, constraints, risks, sources, and success measures.
Deliver
Small production releases, tests, documentation, and working reviews.
Improve
Adoption, reliability, cost, and outcome metrics drive the backlog.